Ordering + Shipping + Resizing + Returns

➣ Made-to-order turnaround:  6-7 weeks 

Ordering:

Orders can be placed directly through this website by simply adding an item to your cart and following the simple checkout steps. Almost all pieces are made-to-order upon receipt of payment. Lead times range from 4 - 9 weeks depending on the piece, and the current schedule of orders. The current lead time is posted above, unless otherwise noted in an item's listing. In a hurry? Browse our ready-to-ship (or ready to be resized) items here

Rush Orders:

If you need a piece rush-ordered, please contact Kristin with your specific request before placing your order. A rush can sometimes be accommodated but not always, and not with all pieces. If it is possible to accommodate, rush fees may be applied to cover shipping fees from vendors, overtime labor, etc. Fees depend on the piece and turnaround time requested, so please be specific with your item request and exact deadline when inquiring. (Link to the item, and also provide the finger size, metal color, and date needed.)

Payment:

Payment can be made using any major credit or debit card, or through PayPal. Follow the simple steps at checkout to complete your order. Payment is required in full upon ordering; orders will not be started until your payment clears. For orders shipping within Colorado, 8.31% sales tax will automatically be added at checkout. There is no tax on orders shipping to any other state in the US. International orders may incur local taxes and fees from your country's Customs offices. Please read the International Shipping section below for more details. 

Financing:

If you need an item soon but can't pay for it up front, financing might be right for you. We partner with Affirm so you can choose a payment plan that works for you. Learn more about Affirm financing here.

Shipping:

Shipping rates and carrier are determined by the total value of your order:
  ➣ $0 to $200 – USPS Priority; includes tracking; *no insurance or signature
  ➣ $201 to $499 – USPS Priority; includes insurance, tracking; signature required at delivery
  ➣ $500 to $3,499 – UPS 2-day; includes insurance, tracking; signature required at delivery
  ➣ $3,500 and up – UPS Overnight; includes insurance, tracking; signature required at delivery

All items over $200 in value require a signature, and cannot be left at the door. It is your responsibility to make arrangements to sign for your package. If you work all day and have a package shipped to your home, you will have to make arrangements to be home to receive it that day.  Consider shipping to your work address so you can be there to sign for it. Or ship to a friend or family member who is available to sign. Feel free to email Kristin with the shipping address that works best for you. 

UPS will only attempt delivery 3 times before the package is sent back to Kristin. If it is returned, re-shipping will be at your cost. If you know you will be out-of-town at any point, email us with your travel dates and we'll make sure not to ship during those dates. Keep in mind packages sometimes ship early, so notify Kristin of any dates you are traveling -- even early ones.

International Shipping:

All international orders ship via FedEx Priority, which is fully insured, trackable, and typically requires a signature. Shipping cost varies by country and the total order value; please contact Kristin with your postal code and link to the item(s) for a quote on your country's rates prior to ordering

The buyer is responsible for any additional duties/taxes associated with Customs. Please check with your local Customs office to estimate what you can expect to pay in fees. Every so often a package can get held up in Customs. We are not responsible for any delays due to Customs. Buyer agrees to take full responsibility for the risks involved in international shipping (delayed delivery, payment of duties, etc.).  

Packaging:

Nature-inspired engagement ring styles come in a flip-top bamboo box, with laser-engraved logo on top. Halo engagement ring styles come in an antique-inspired velvet lift-lid box with logo. Wedding bands and other fine jewelry come packaged in an elegant gift box. All boxes are carefully and beautifully packed in sturdy shipper boxes for safe transit. Along with your box you'll receive care and cleaning instructions and information about the artist. All moissanite orders come with a Charles & Colvard, Iconic Moissanite, or Moissanite International certificate of authenticity. 

Resizing:

It is crucial to find out the correct finger size before ordering. Many pieces cannot be resized, and would require a complete remaking of the ring. (Keep the 7-day return/exchange policy in mind!) Please read through the FAQ's before ordering for more information on determining size. Please read this blog post for information on determining someone else's size. It is your responsibility to indicate the correct size upon purchasing, so if you have any questions regarding what size to order, reach out to Kristin before ordering. If you need your ring resized, please confirm with Kristin that it is possible. When possible, resizing starts at $75 per ring (plus any cost of additional gold needed, or resetting required), and shipping both ways. Due to the high volume of orders, resizing takes 4 weeks to complete after Kristin receives the ring. 

Returns & Exchanges:

Kristin Coffin's jewelry is crafted with the utmost care, using the finest materials. If you are somehow dissatisfied with your order, please contact her as soon as possible. Happiness with your jewelry is top priority. Kristin Prides herself not only on exceptional jewelry, but the best customer service as well. Please contact her directly with any questions or concerns.

Items may be returned/exchanged with a postmark date within 7 days of receipt of item. Prior authorization is required for all returns and exchanges. Pieces must be in the same condition as when they were received, and must be in original packaging with all cards, boxes, etc. included. Item must be sent via FedEx or UPS overnight or 2-day. It must be fully insured and with a Delivery Confirmation (tracking and proof of shipping). Customer pays return shipping cost, and original shipping cost is nonrefundable. All returns, all exchanges, and all cancelled orders are subject to the restocking fees below: 

  ➣ All lab-grown diamond rings:  5% restocking fee 
  All other made-to-order items: 10% restocking fee 
  ➣ Items in "Ready-to-Ship" section:  8% restocking fee