What's the current turnaround time?

The current turnaround time for all made-to-order rings is 5-6 weeks plus shipping, unless otherwise stated for an item. We also have a collection of Ready-to-Ship rings that are ready for shipping or resizing if you're in a hurry!

Do you take rush orders?

Rush orders can sometimes be accommodated. Contact Kristin with your specific request before ordering: copy/paste the link to the item, and let her know the exact finger size and metal color you would order. Rush fees may apply.

What do "made-to-order" and "turnaround time" mean?

We do not keep all finger sizes and colors of every ring in stock. Instead, we make your ring especially for you after an order is placed. This is referred to as "made-to-order" since pieces are made to specifications after ordered. Handcrafted jewelry takes time to make, and the current turnaround is 5-6 weeks unless otherwise stated in an item listing.


Do you take custom orders?

Unfortunately, we're unable to take on entirely custom work. However, sometimes a slight variation to one of Kristin's designs is possible, such as a different stone, or setting size, etc. Contact Kristin with your specific request to see if a customization might be possible.

Can I come see or pick up pieces in person?

Unfortunately, we don't have a public showroom, just a private studio. Kristin gets many, many requests to meet in person but at this time she's not able to do so. She loves how her business is small and personal, but is only able to keep it that way by having a strict schedule so that she can answer all emails and complete all orders.

Additionally, most of our rings are made-to-order, which means we don't keep a large inventory of pieces since items are made as they're purchased according to a client's color preferences, finger size, etc. Of course, Kristin is more than happy to answer any questions via email. We even have additional resources that can help with the decision-making process from afar, such as a printable document that contains all of her halo rings to-scale. Email her at  Kristin@kristincoffin.com or via the Contact page. 

Do you ship internationally?

We're located in the US, but we ship worldwide! Shipping rates for international addresses are set to $0 at checkout since FedEx prices vary by postal code and total insurance value. Contact Kristin prior to ordering to get a shipping quote. Provide your postal code, link to the item(s), and let us know the selections you'd make from the dropdown bars in the listing. 

Do you offer financing or payment plans?

 We do! We've partnered with the well-known and trusted financing company, Affirm, so you can choose a payment plan that works for you. Learn more about Affirm financing here. 

How do I find out my finger size?

Go to a trusted local jewelry store in your area known for having knowledgeable sales staff. They'll size your finger for free without needing to pretend to be shopping -- we promise this isn't strange to do at all! Go on a day when you feel most normal or average in size. Our fingers fluctuate from hour to hour, day to day, and season to season. Avoid getting sized right after a workout, or on a super hot day, or right after waking up, all of which will cause swollen fingers. If it's snowing and freezing outside, try to warm up your body enough that your fingers aren't unusually small. Since our fingers fluctuate, the goal is to select a size that fits the best most of the time. Try to figure out your average size by going on an average day.

Be sure the sizers the jewelry store uses are the same width as the ring you plan to purchase. For example, if you're purchasing one of Kristin's rings, you'll want to try on 2mm wide sizing bands. You can even call a few stores ahead of time to see if they have 2mm wide sizing bands. The width of the sizing bands is important since the wider the ring, the more skin it displaces, and therefore the tighter it will feel. For example, a narrow 2mm wide band in a size 6 will feel much looser than a 5mm wide band in the exact same size 6 finger size.

If you can't find a local store that has 2mm wide bands, a knowledgeable staff can still help you determine what size to order based off of how their sizing bands fit you. If you're still feeling unsure about what size to order, shoot Kristin an email for guidance. Please also read the Find Your Ring Size page for more sizing tips and important resizing info.

How do I find out her finger size without ruining the surprise?

Sizing is incredibly specific. So specific, that all of our fingers can differ from one to the next, so simply grabbing a ring of hers and measuring likely will not be accurate. In fact, even the width of the ring makes a difference. Please see the above FAQ to read a bit more, and also read this blog post, which has more in-depth instructions and information. It's absolutely crucial that you find out her size before ordering, or at least get close enough. Rings are only resizable to a certain extent, so if you're too far off it will require a complete remaking of the ring and be subject to our exchange policy. If you're concerned about which size to order please email Kristin, as she can often help you arrive at a closer guess. We also strongly recommend only ordering one ring to start if you're not 100% certain of size, and wait to order the wedding band later on after sizing is confirmed. 


Can you set my stone into one of your designs?

Unfortunately, we're just so busy with orders from the collection that we're unable to set client-supplied stones. We're only able to remain small and personal by narrowing the scope of what we take on, which means only selling completed rings from Kristin's collection. 

Do your engagement rings come with wedding bands?

Wedding bands are all sold separately, and are available for sale here. (None of the engagement ring listings come with a wedding band; you'll need to purchase your band separately.) If you're unsure which band(s) will look best with your engagement ring, just shoot Kristin an email!

Can you recycle my jewelry/gold into a new piece of jewelry?

Unfortunately, no. Although we use recycled metals, this means we purchase gold from refineries who supply only refined metals which came from previously-mined sources. The metals may have been old jewelry at one point in their life, but they went through a very long process to reconstitute the molecular structure of the metal to make it usable as if it were new again. We don't melt down or re-work old jewelry. If the piece isn't sentimental, we recommend sending it to a trusted refinery to get the trade-in value for your jewelry. Then use that toward buying your new Kristin Coffin ring -- a great way to keep the recycling process going!

Are your pieces solid gold?

All Kristin Coffin Jewelry pieces are solid gold or solid platinum; we do not offer any gold-plated items. The only exception would be gold-filled chains, which we offer as an option to pair with necklaces. 

Can you make a design in silver rather than gold?

Unfortunately, sterling silver isn't durable enough, nor economical. The labor involved in some pieces would drive the cost of a silver piece up too high to be reasonable. Additionally, white gold and platinum are far more durable than silver. Although sterling can last with extra care, it is not as well-suited for years of everyday wear or for rings with stone settings. Golds and platinum will hold up better to everyday wear, and will require less maintenance over time.

What is a rose-cut diamond?

The Rose Cut is a historic cut first used on diamonds in the early 1500's. It was meant to resemble an opening rose-bud when used on a transparent diamond. The actual characteristics of the Rose is that the bottom of the diamond is flat, and forms a hemisphere or low pyramid above, covered with small facets. This is unlike the contemporary Round Brilliant Cut used commonly used today, which has a pointy cone bottom, and flat top. Rose cuts can be any shape, like oval, marquise, pear, oblong, or free form -- as long as they're flat on the bottom, and faceted along the top. The Rose has a earthy, romantic feel, with a much more subtle sparkle than round brilliant cuts (which have that blinding, allover sparkle). Rose cuts have become very popular again both for clear diamonds, and for rustic salt + pepper diamonds and gems.

What is a "rustic" or "salt + pepper" diamond?

Until fairly recently, diamonds that weren't clear or some other clear fancy color like blue, canary yellow, or pink, were thought to be inferior by society's standards. Artists in the late 70's/early 80's started questioning the notion of "value" and the societal norms associated with the white diamond. The once thrown away diamonds with inclusions, color variations, opacity, and ranging colors are now celebrated as unique, rare, and daring in contemporary jewelry. Now these diamonds are called "rustic", "salt + pepper", "raw", or "natural" diamonds. They're gaining popularity with independent designers, but are still slow to catch on in the commercial world of mass-produced jewelry. These diamonds are graded differently than traditional white diamonds. The Four C's don't apply in the traditional sense. Rustic stones have their own standards, and different levels of value/pricing based on their rarity. Size/carat weight, cut quality, and translucency affect pricing. What Kristin loves most about them is each is entirely unique. You can always find two VS1/H clear white diamonds, but finding two of the exact same rustic rose-cuts is impossible. This makes each diamond one-of-a-kind, and entirely unique. 

What's the difference between "polished" and "matte satin" finishes?

Polished means a high-shine, mirror-like finish. (Think shiny gold!) It's the finish most often seen on commercially-made jewelry. A matte finish is not as shiny, with a duller overall look. A matte finish is often referred to as "brushed" or "satin." These finishes are used more frequently by artisans with handmade jewelry.